Frequently Asked Questions
Where do I start?
Send us an email with your request. We’ll check back within 24 hours either with a quote or with questions that we need answered before we can offer one.
What materials do you use to build your furniture?
We primarily work with Walnut, Oak in a rift sawn configuration, Ash and Alder. We can source just about any material that is available either in solid lumber or in veneer.
What about hardware? Can I choose my own? Do you have standard selections?
We have a number of hardware suppliers to choose from. We will offer suggestions for your approval and if you’re not satisfied, you are also welcome to furnish your own, or tell us the item numbers and we can purchase for you.
Do you use sustainable materials in your furniture?
We work with 2 primary suppliers and communicate weekly with them on our lumber needs. We do discuss with them our desire to use only sustainable materials. With the primary materials we use, we are assured that they are coming from mills that are replanting as rapidly if not more, than the trees are being harvested.
How can I get a quote from you?
The best way is to go to our contact page and submit your request from there. We’ll respond within 24 hours with a quote or with questions we need answered. You can also send an email directly to email@example.com and we’ll respond within the same timeframe.
How do I place a purchase order?
If you’ve already gotten a quote from us, all you need to do is sign it and email it over (preferred) or fax it. You can also use your own purchase order format if you have one. If you know the item and the size but you don’t yet know the price, you’re welcome to place a purchase order or send an email with the information. We will always send you a sales order confirmation for your review to sign off on to ensure we have the right items and information.
How do we take care of the finish on the furniture?
We recommend keeping the piece clean by wiping with a damp cloth of mild soap and warm water. Never leave water standing on the surface. There should be no need to use oils or waxes as they most likely will begin to build up over time. Extensive heat or acidic fluids may also affect the finish (hot coffee, orange juice, nail polish remover, etc.). The finish that is applied should last at least a generation with normal wear and tear.
If you have other questions not listed here, please contact us.